SAP DevOps Engineer for SAP Customer Engagement Center Job in Chengdu, China
Requisition ID: 185994
Work Area: Software-Development Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES
The digital and physical worlds are converging: Hence, the digital economy consisting of Industry 4.0, IoT and API-Business rapidly becomes more and more important. By putting the customer into the driver’s seat of their provider and vendor relationships, SAP is redefining the paradigm of customer relationship management. We focus on the customer and the entire journey, including traditional marketing, sales, and service, as well as orchestrating online and mobile commerce and other interaction channels.
This paradigm change is driven by SAP’s business unit SAP Customer Experience. As leader in the market for cloud software, it is our mandate to envision and drive the future of the cloud. Our applications are highly consumable, built on a flexible microservice-based architecture, and delivered to public and private clouds.
Our team defines and provides the Next Generation Interaction Center solution by developing SAP Customer Engagement Center with modern world-class user experience run in the digital economy wherever you want and integrating whatever you need to ensure meaningful customer engagement. It is the central application for communicating and collaborating with customers through multiple channels, covering all application areas of Customer Engagement (Commerce, Marketing, Sales & Service).
The cloud operations of SAP Customer Engagement Center will be your starting point. During your journey of further career development, you’ll be part of a growing cloud operations team to ensure along with your peers smooth running cloud products in the area of Customer Service.
EXPECTATIONS AND TASKS
Being a DevOps Engineer in an interdisciplinary team, you shouldn’t be shy to interact with others, to share your insight, and to identify areas of improvement. At the same time you are accepting individual responsibility for the availability of your deliverables on time and on budget.
You should have a passion to operate and monitor our cloud based system landscape and customer environments along the software lifecycle, including:
Contribute to definition, implementation and optimization of customer onboarding process to ensure customer success.
Contribute to definition and optimization of operations models with high standards in all processes to ensure excellent quality
Provisioning, operating & maintaining cloud tenants in the SAP cloud platform
Proactive monitoring and ensuring of service availability, performance & system health
Analyzing and responding to customer incidents and service requests
Ability to understand system wide functionality and concepts
Work in an Agile development environment which requires the individual to be self-driven, take decisions independently and be flexible in order to cater on demand
Collaborate with engineering and product management as well as other service groups
Develop and continuously improve software, e.g. monitoring tools like Availability service, Dynatrace
Develop and continuously improve system landscape support, e.g. codepipes tool for deployment
Required for on-call and/or after-hours support
By completing these tasks you will play a crucial role to fulfill our customer Service Level Agreements (SLA) such as 99.5% system availability.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
From experience, we know that a bachelor’s or master’s degree in computer science, science, or business administration is instrumental to advance your development career at SAP CEC. As part of an interdisciplinary and international team, we build on your communication skills as a team player and your fluency in the English and German languages. Your analytical skills enable you to learn from every failure and to go forward with every iteration.
Customers are at the very heart of what we do. Being a customer of modern web services, you appreciate the importance of understanding the requirements of customers for providing excellent service. The ability to multitask and prioritize is very important to solve challenging matters and to prevent stressful situations for our customers.
Having said this, you should have some solid software and operations development skills and a passion to operate cloud based applications at high quality for people like yourself: customers.
It’s important that you understand what it means to build software for the cloud: being cloud savvy, keywords such as cloud foundry, IaaS, PaaS, DevOps, continuous delivery, ruby, microservices, and OpenStack, pique your interest.
Our software allows our customers to life in both worlds: cloud as well as non-cloud solutions. Thus, you too want to see the holistic picture and have the desire to understand the relevant paradigms for existing non-cloud SAP solutions as well.
Experience in operation, delivery or support of non-cloud applications, such as SAP Business Suite applications SAP CRM or SAP ERP, is also an advantage for you.
More than 2 years of experience in software product development or support or operations.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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