SAP IT Support Intern (Pasante) Job in Buenos Aires, Argentina
Requisition ID: 185985
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
The intern will provide desk side support to SAP employees to ensure they have a high level of productivity via hardware and software services provided by IT.
EXPECTATIONS AND TASKS
Opportunity to learn to provision general end user support to users
Support in the office and via phone
Windows 10 and MS Office knowledge
Communicates within works assignment clearly, in a way that others can understand
Respect SLAs (Service Level Agreements)
Effective IT Direct ticket handling and dispatch
Customer Service Excellence
Problem Management Input
Knowledge Management Input (document problems)
Hardware support to end users equipment (laptop/desktop, mobile phones)
Software support to end users (general applications)
Support to general workspace equipment (ex.: printers, projectors)
Support end users with escalation of any support topics to other IT colleagues
Open tickets for the hardware supplier
Organize and control the storage room, asset management and inventory
Follow up on activities
Communicate with IT colleagues on regional (Latin America) and on global levels
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Current Student taking Computer Science, Information Technology, IT Administration or other engineering or administration careers. Graduating in 2019-2020
English: advanced level desirable. Able to entertain a conversation with a user and able to read technical documentation
Does not need to have previous work experience
Enthusiasm to learn
Problem solver profile
Duration: 12 to 18 months of Internship
Location: SAP Argentina Panamerican Building - Buenos Aires: Ingeniero White, Munro, Vicente Lopez
Schedule: Afternoons (2pm-6pm)
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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