SAP IT Support Intern (Pasante) Job in Buenos Aires, Argentina

Requisition ID: 185985

Work Area: Information Technology

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ROLE DESCRIPTION

The intern will provide desk side support to SAP employees to ensure they have a high level of productivity via hardware and software services provided by IT.

EXPECTATIONS AND TASKS

  • Opportunity to learn to provision general end user support to users

  • Support in the office and via phone

  • Windows 10 and MS Office knowledge

  • Communicates within works assignment clearly, in a way that others can understand

  • Respect SLAs (Service Level Agreements)

  • Effective IT Direct ticket handling and dispatch

  • Customer Service Excellence

  • Problem Management Input

  • Knowledge Management Input (document problems)

  • Hardware support to end users equipment (laptop/desktop, mobile phones)

  • Software support to end users (general applications)

  • Support to general workspace equipment (ex.: printers, projectors)

  • Support end users with escalation of any support topics to other IT colleagues

  • Open tickets for the hardware supplier

  • Organize and control the storage room, asset management and inventory

  • Follow up on activities

  • Communicate with IT colleagues on regional (Latin America) and on global levels

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

  • Current Student taking Computer Science, Information Technology, IT Administration or other engineering or administration careers. Graduating in 2019-2020

  • English: advanced level desirable. Able to entertain a conversation with a user and able to read technical documentation

  • Does not need to have previous work experience

  • Enthusiasm to learn

  • Great organization

  • Multitasking

  • Problem solver profile

Duration: 12 to 18 months of Internship

Location: SAP Argentina Panamerican Building - Buenos Aires: Ingeniero White, Munro, Vicente Lopez

Schedule: Afternoons (2pm-6pm)

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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