SAP Cloud Order Support Consultant Job in Budapest, Hungary

Requisition ID: 177799

Work Area: Information Technology

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

PURPOSE AND OBJECTIVES

Cloud Infrastructure Services (CIS) is responsible for running SAP’s backend technology including operations of state-of-the-art data centers and the technical platforms as integral part and foundation for all SAP Cloud solutions and services around the globe.

The Cloud Infrastructure Services unit provides these shared services for SAP’s external Cloud Business and also for SAP’s internal infrastructure such as development, training, or demo landscapes.

Within CIS and among other responsibility, the Infrastructure Build organization is globally responsible to fulfill the demand for Infrastructure capacities in the various Data Centers and hand it over to the consumers of the Infrastructure and to the Infrastructure Run organization. The Infrastructure Build is set up in regional units.

EXPECTATIONS AND TASKS

  • The Infrastructure Product Build Consultant for order preparation supports the coordination of the build of a defined Infrastructure capacity (product) in a defined Data Center.

  • An infrastructure product consists of servers, network, storage, back up and peripheral equipment. The product build is finished when all from HW procurement, physical installation in the Data Center, configuration of the Infrastructure and handover to consumer including acceptance is done. The work includes support for all planning and validation of the build the coordination, the driving and tracking / reporting of the different build execution steps. the successful handover to consumer in time, expected costs and in quality.

  • Project Management office tasks like reporting, problem management, support for capacity inventory management. The role will work closely together with experience build managers and experts from other Infrastructure teams.

Tasks are:

  • Collecting requirements for the specific server & network requests, evaluation and maintaining these demands in different reports

  • Sending out enquiries to vendors, examination and evaluation of incoming offers

  • Starting internal ordering process and keeping the customer informed about delivery status.

  • Review and update of current process-documentations

  • Validation of order documents, technical descriptions for logical completeness

  • Interact with purchase organization and customer engagement area

The role reports to the Head of Shared Service for Data Center and Infrastructure build.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills

  • Resource should have good/very good English skills

  • Strong team-player/team-thinking and precise working and quality focused

  • Consumer orientation, high quality of work focus and result / deliverable oriented thinking

  • Good coordinative and communication skills

  • Good MS Office Skills (mainly Outlook, Excel, PPT)

Preferred skills

  • Basic knowledge of Data Center infrastructure

  • Knowledge of methods and tools of product build in IT or other industries

  • SAP R/3-Knowledge, not mandatory

  • Ability to work in a globally distributed organization and eagerness to work with people of other cultures

WORK EXPERIENCE

  • 3 or more years of work experience that preferably include 1 year within IT Infrastructure

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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