SAP SAP Concur - Program Manager, Cloud Services Job in Bellevue, Washington
Requisition ID: 180975
Work Area: Software-Development Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Recruiter Name: Krista Bauer
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Program Manager, Cloud Services
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Join one of the fastest growing teams within SAP Concur and expand your knowledge on the Integration Platform as a Service field by building on your current ERP knowledge and learning more about SAP Concur Expense and Invoice software offerings!
As a Program Manager within SAP Concur’s Cloud Services team, you will be responsible for defining and driving communications and education regarding service operations across all of Concur and our customers. Your ability to bridge the gap between technical operations and the business will allow you to develop a communications strategy that will bring understanding and appreciation of the continuous improvements and value being delivered by the Cloud Services team.
You will have a proven record of full cycle program management, from conception and design through implementation, measurement, and continuous improvement. The role will partner closely with Senior Technical Operations Leaders across Concur and the SAP cloud portfolio to drive alignment and deliver to our joint customers a seamless service experience.
In order to accomplish this you will need to:
Partner with Cloud Services, Development, and customer facing teams to understand the communication needs of customers and develop and implement a roadmap for improvement.
Develop a deep understanding of technology & processes within Concur.
Define and manage all program and project activities, including, but not limited to: scope and priority setting, building business requirements, identifying interdependencies, risk mitigation, issue tracking, quality management, resourcing, KPI monitoring, budgeting, training and communication planning.
Drive stakeholders and leadership alignment across the different businesses to deliver on top priorities.
What you need to bring?
Proven success in building and driving projects within a large, complex program, including working with international, multi-cultural, and virtual cross-functional teams.
Experience in business operations optimization across a broad cross-section of cloud operations areas including, but not limited to: service management tools and processes, monitoring & service status, incident management, disaster recovery, best practices, etc.
Ability to build consensus, create momentum, and work well cross-functionally with other departments and varying levels of management.
7 years of project/program management experience leading cross-functional projects & programs
5 years of experience working in Cloud Operations roles with a developed understanding of SaaS, Service Management, ITIL, Security & Compliance and other technical operations topics.
Demonstrated experience with large scale SaaS systems
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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