SAP Support Associate Job in Beijing, China

Requisition ID: 170221

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

EXPECTATIONS AND TASKS:

As Global CoE organization it is our task and responsibility to understand and proceed on the new business models and operational challenges of our

  • Max Attention

  • Active Embedded,

  • Enterprise Support

customers.

Under the umbrella of MaxAttention Next Generation we provide the necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models.

Besides delivering innovations we engage pro-actively with our Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand and define action plans for customer’s situation. We support our customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO).

Beside these, we resolve production down situations and escalations. By doing so we ensure customer satisfaction and success, secure maintenance revenue and protect the SAP brand.

To deliver all that in an efficient way industrialization is a must. We build supportability features, standardize and automate delivery of content and invent new delivery models.

Foundation is our extraordinary technical and application knowledge. We bring together engineering talents into a single, global delivery organization, the Global CoE - dedicated to the values and aspirations which unite us in order to deliver the desired outcome, whatever it takes. Our guiding principle, “Customer comes always first,” underpins everything that we do on a daily basis, ensuring that we operate to the highest possible engineering standards

WORK EXPERIENCE:

  • Functional and Technology Experience

  • General application and technology knowledge

  • Expert knowledge in development or product configuration or technology components

  • Integrates seamless in project teams and takes an active expert role

  • Other Experience

  • Executes different type of delivery activities and takes over back office functions

  • Fulfills expert role in external or internal project teams

  • Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the Mission Control Center.

  • Project Management skills

  • English: Fluent

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

  • Bachelors in Mathematics, Physics, Computer Science or similar

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations :