SAP Support Associate Job in Beijing, China

Requisition ID: 190216

Work Area: Sales

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Cloud Support Engineer Japanese Speaking

PURPOSE AND OBJECTIVES

SAP Digital Business Service& Support makes sure that the core business processes of our customers run efficiently. We support more than 28,000 customers with about 100,000 installations worldwide. SAP Digital Business Service& Support helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions.

As a Support Consultant, you will enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. This includes the root-cause analysis of product and configuration issues and their resolution with the help of advanced tools, knowledge bases and remote connections to customer systems. In addition, you will be delivering packaged expert services to check and optimize system configuration & performance. You will collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales. You will be backed up by about 10,000 SAP developers worldwide that take care of creating patches and will work together with you in virtual teams to maximize SAP's value for the customer.

EXPECTATIONS AND TASKS

SAP's powerful software requires a high level of expertise from our support consultants. Every support consultant will therefore first receive general training and then undergo a specialization in one or more of the specific SAP application or technology areas.

Your long-term functional career path includes the possibility to deliver onsite services focusing on technical quality management. You will also have the chance to take over coding ownership and maintenance responsibility in close cooperation with SAP's Installed Base Maintenance & Support unit.

You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific, especially Japan. Next to technical skills, proficiency in Japanese and English language is key

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

•Degree in computer science or engineering or Business Management

•Proficiency in English/Japanese is a must (spoken, written and customer management)

•Excellent analytical skills

•Open and professional communication style

•Strong team player who learns and adapts quickly

•Enjoy and derive satisfaction from direct interfacing with customers

WORK EXPERIENCE

•Relevant work experience in an IT related consulting/support/development job for 1year at least

•SAP related experience is preferred.

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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