SAP COO of Successfactors Job in Beijing, China
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The Chief Operating Officer – COO is responsible for driving continuous improvement of regional productivity and achieve profitability targets by adopting and implementing standardized shared services processes, services, methodologies and tools. Additionally, is responsible for a direct regional revenue number, and to enable accelerated revenue growth in targeted markets identified as fast growth through the roll out, adoption/ implementation and syndication of standardized processes, services, methodologies and tools.
Provides overall leadership and direction to multi -functional organizations executing within effective and agreed upon governance models and contributing to continuous innovation and cost effective service delivery models.
Primary performance goals include:
Drive regional top line and bottom line growth
Serve as GM/MD proxy
Direct responsibility of a Regional revenue
Drive Regional synergies w/Regional SFSF/MU Field Services, Channels, and Customer Success
Adopt automation for efficiency
Eliminate functional duplication
Drive SFSF transformation initiatives
Scale for growth
Adopt and syndicate best practices/standards
Collaborative & continuous innovation
Drive demand generation plan and activities
Drive pre-sales process optimization and standards Key Areas of Responsibility
Drive Profitable Revenue Growth: Enable the Region to exceed annual performance targets
Align regional shared services resources and partner channels to achieve profit targets
Responsible for a Regional direct and indirect revenue
Serve as proxy for Regional GM/MD, participation in FLT calls, 2 nd in command activities as required.
Exceed Annual Operating Income (Profit )Target
Exceed Annual Customer Sat Target
Exceed Annual Customer Renewal Target
Where applicable, deploy enablement acceleration model while supporting Fast Growth Market enablement.
Implement shared services delivery model
Scale Shared Services in a cost efficient way
Understand the requirements for how new markets should efficiently leverage Shared Services resources and devise solutions for those requirements
Dispel the “infinite capacity” mentality by partnering with sales to drive appropriate direct and indirect engagement methodologies, governance models, and resource optimization strategies
Foster open communication and coordinate across Shared Services teams to clarify responsibilities, optimize resources and minimize duplication of effort Build sustainable and efficient infrastructure tools & processes to avoid redundancy
Demonstrate innovation to reduce the level of manual activityàexplore and adopt more efficient approaches via automation/low cost alternatives, etc
Adopt and syndicate best practices/standards
Drive the adoption of a common time entry, budgeting, expense management & margin monitoring process
Enable the Sales teams to build a sustainable revenue stream by supporting both quarterly revenue goals and appropriate pipeline build processes.
Demand accuracy in CRM and full preparation for QBRs and Operations reviews
Leadership Excellence: Role model SAP’s management excellence leadership competencies and Values by way of:
Manage Performance: Drive performance management throughout the year. Address under-performers swiftly, professionally and respectfully à80% time spent on top performers/ 20% on underperformers. Recognize effort, reward results. Provide timely and relevant communications. Constructively remove barriers to progress and productivity.
Build Team: Hire talent aligned within annual budget. Identify and groom a successor. Align people and organizations. Influence the creation of teams and coalitions that understand and can help achieve the vision.
Develop and Retain Talent : Develop a motivated and engaged team through leadership and shared responsibility for execution. Retain top talent providing professional growth opportunities and visibility. Develop goals for improving employee satisfaction as measured by the employee surveys. Experience & Educational Requirements
15 years industry experience preferred, 10 years leadership and enterprise software/Cloud sales, 3-5 years leading diverse operations functional organizations
Successful track record of building,leading and retaining diverse, multi-functional high performing teams
Record of building strong customer relationships
Executive Sponsorship on targeted sales opportunities (preferred)
Business strategy planning and Knowledge management
Bachelor’s Degree Required ; Master’s Degree or MBA Preferred
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.