SAP User Assistance Developer / Technical Writer for SAP Cloud Platform Job in Bangalore, India

Requisition ID: 184216

Work Area: Software-Development Operations

Expected Travel: 0 - 100%

Career Status: Professional

Employment Type: Limited Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

User Assistance Developer / Technical Writer for SAP Cloud Platform UA India team

PURPOSE AND OBJECTIVES:

PI SAP CP User Assistance (UA) is a centralized unit with distributed development across India, Canada, US, Germany, France, Bulgaria, and Israel. It helps drive the customer adoption of the SAP Cloud Platform technology solutions by delivering consistent and state-of-the-art knowledge management materials. The SAP Cloud Platform UA India team is looking for a potential candidate to join them urgently.

EXPECTATIONS AND TASKS:

SAP Cloud Platform UA India team primarily develops technical content such as Installation and Configuration Guide, Administration Guide, Onboarding Guide, Developer Guide, and Context Sensitive Help. In addition, it also focuses on the learning materials such as videos, tutorials, and online training.

SAP Cloud Platform UA is moving into a consistent and state-of-the-art authoring environment to run like never before. The team uses the latest infrastructure for content development – DITA-based CMS. It requires team members who are open to carry out all tasks involved in the team, ranging from requirement analysis until the successful completion of customers ramp-up. In addition to creating new content, team members will also be required to maintain the existing knowledge material.

The expectations from this role are:

  • Understand the end-to-end scenario(s) of an assigned development component

  • Gain a thorough understanding of the business value and the technical advantages of the component

  • Hands-on experience with the product or user interface

  • Establish excellent engagement with the lean implementation team, which requires the individual to be self-driven, take decisions independently as well as be flexible in order to cater to the demands of the project and the needs of the customers

  • Contribute to the usability of the UI screens by reviewing the UI text

  • Adhere to all quality assurance processes

  • Maintain a very close interaction with all the stakeholders

  • Take up coordination or doc lead responsibilities, as required

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

•Degree in Engineering / MCA or similar

•Strong analytical, interpersonal and communication (both written & verbal) skills

•High degree of quality commitment

•Willingness to quickly acquire understanding in new areas and adapt to change

•Constructive and open style of communication

•Flair for learning technology topics

WORK EXPERIENCE :

•2 - 4 years relevant information development experience

•Experience in development/testing is an added advantage

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations :