SAP IT Technology Consultant_(Technical)Communication Analysts. Job in Bangalore, India

Requisition ID: 180075

Work Area: Information Technology

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Cloud communications management (CCM) COMMUNICATIONS ANALYSTS:

Are you an experienced Communications Analyst looking for a new challenge and an opportunity to advance your skills and your career?

Then our CCM Communications Analyst role would provide the ideal career path for you. This role offers solid progression opportunities within SAP SuccessFactors’ Service Delivery and Operations (SDO) organization. The ideal candidate will thrive in a highly collaborative environment, is goal-oriented and an innovative thinker, while working with key stakeholders to produce well-engineered customer-focused communications thus facilitating improved customer experience and satisfaction with our services.

We are looking for an experienced Communications Analyst to join our team and develop state of the art communication strategy to improve the effectiveness and efficiencies of our team while increasing your solution knowledge and fuel your career advancement aspirations.

The Technology Communications analyst acts as the liaison between the SDO customer engagement team and our business partners and stakeholders; completes business cases in support of projects; participates in or facilitates communications modeling efforts.

Responsibilities:

  • Develops, supports and promotes company goals, including message development, social media content creation and media outreach

  • Develop and disseminate public relations materials that increase our visibility among stakeholders

  • Build and maintain relationships with internal audiences that will help advance our work

  • Identify target audiences and create strategies to effectively engage them

  • Ensure digital content aligns with our brand’s identity and message, and assist with targeted campaigns as needed

  • Work closely with critical resources to develop and strengthen employee engagement activities

  • Reviews information and trends to ensure that the output of processes achieve the desired results and that services are meeting agreed upon service levels

  • Conducts maturity assessments against the process activities to highlight areas of improvement or concerns

  • Identifies issues and risks

  • Detects inconsistencies and problems to the attention of management

  • Participates in the problem resolution process

  • Tracks major incident management process to ensure adherence of the process and escalation requirements within the various support and delivery areas

  • Prepares incident details for post-mortem incident reviews

  • Extracts reports and provide a high-level analysis of data for review

  • Maintains a complete understanding of and adheres to all established policies and processes

  • Conducts interviews and performs analysis to create business cases for projects

  • Conducts preliminary investigation for all project requests. Review requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects

  • Participates in business process management group efforts to collect and analyze metrics and continually improve processes owned by the group

  • Participates in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity and customer experience

  • May act as a project manager on some projects

WORK EXPERIENCE:

  • 5 years of relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.

  • Experience working with support Engineers and Customer Success Managers to help drive customer engagement and adoption, including contributing to knowledge base articles, developing migration guides and FAQs

  • Work with Release, Central Operations engineers and DevOps engineers to ensure the alignment and awareness on process enhancements

  • Experience with communication content definition preferred

  • Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively

  • Experience working in customer relations preferred

  • Basic technology knowledge like web/mobile or infrastructure

  • Proven experience engineering technology operations communication

  • Excellent written and verbal communication skills

  • Experience with end-user process documentation

  • Proficiency in MS Office

  • Strong attention to detail

  • Able to write in explanatory and procedural styles for multiple audiences

  • Skilled at prioritization and multi-tasking

SKILLS AND COMPETENCIES:

  • Strong attention to observation and documentation detail

  • Skilled at prioritization and multi-tasking

  • Able to convert complex, technical information and translate it to business language for consumers and stakeholders

  • Communication proficiency.

  • Problem solving/analysis and Negotiation Skills.

  • Technical capacity.

  • Project management and collaboration skills.

  • Previous working experience as a Communication Analyst or Technical Writer for 5 year(s) or similar relevant filed

  • Excellent organizational and time management skills

  • Outstanding communication and presentation skills

  • Critical thinker and creative problem solver

  • Great analytical skills leveraging data-driven approach

EDUCATION AND QUALIFICATIONS

  • Full time graduation from a Premium Institute with academiics through-Out.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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