SAP Information Developer Job in Bangalore, India

Requisition ID: 191210

Work Area: Information Technology

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Key Areas of Responsibility and Tasks

  • Writing documentation for SAP SuccessFactors cloud services and datacenter operation landscape, for example Technical RCAs, KB Articles, Manuals, Tutorials, Escalation guidelines and landscape documentation

  • Providing additional, target group specific user assistance in form of image maps, infographics, videos, or blog posts

  • Research and define technical and business terminology

  • Proof-reading and editing user interface texts for usability and readability

  • Preparing presentations and other material for Operations

  • Working in a cross-functional and international team with engineers, developers, program managers as well as other information stakeholders

  • Creating Run Books for each datacenter environment –Structure, Access, Contacts, Support, Standardized

  • Creating Policy and Process documentation (for HCM Cloud as a whole – not per team) – European Union Data privacy, Auditing procedures (e.g. SOC 2 compliance documents) and Disaster Recovery Procedures

  • Work on ServiceNow KM configuration and feature development

  • Managing knowledge bases in Confluence

Job Specific Competencies & Skills

While a detailed knowledge of SuccessFactors product set is not required, must be prepared to rapidly obtain strong familiarity with core products and technology set.

Skills

  • Bachelor's degree and/or Master’s Degree in Computer Science or related field.

  • Excellent written and spoken English

  • Strong knowledge of MS Office Suite, confluence and reporting.

  • Practical experience in creating documentation

  • Ability to work on different parallel activities and in multiple teams under tight deadlines

  • Enjoy contact with people and passing on your knowledge to others

  • Extensive experience with relevant SAP and other Knowledge management tools

  • Knowledge or certification in IT Service Management (ITIL) will be a plus

  • Experience or certification in ServiceNow will be a plus

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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