SAP Customer Functional Enablement Senior Consultant - SAP Concur Job in Bangalore, India
Requisition ID: 186106
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
The Implementation Team Lead will be a supervisory role tasked to effectively lead Implementation Consultants (ICs) in the Standard Expense Platform along with Extended Services. Ensures completion of implementation goals within aggressive timeframes while consistently delivering exceptional quality and client satisfaction. They will serve as an internal role model through leadership, mentoring, professionalism, active communications and consistency in delivering outstanding results; by proactively monitoring team performance regarding product, process, and consulting skills. Participating in cross-functional meetings to represent Implementation, providing input on product/processes, and implement projects as assigned.
This position will be based out of SAP Concur’s Bangalore office and requires working hours & days aligned to support North American clients that are based on the Standard Platform.
Leads with Integrity and Trust while adhering to SAP Concur’s ethics and Core Values
Inspires their teams to perform well by positive motivation & empowerment while being warm, pleasant and gracious
Be action oriented and full of energy for things seen as challenging, thereby fostering strong morale & spirit in team
Sets well-defined goals with clear directions, at the same time making work a “win-win” scenario for company & employees
Has a sense about managing the creative process of others and can facilitate effective brainstorming
Provide guidance to train, mentor, and develop Implementation Consultants
Proactively monitor team performance regarding product, process, consulting skills and progress of ICs
Drive the team to meet or exceed expectations on all metrics including Net Promoter Scores
Perform performance reviews, feedbacks to drive best practices & consultative approach to yield best customer experience
Collaborate & assist team on escalations for cross-functional issues & process break downs: STS, R&D, Extended Services, etc.
Assist team in managing multiple, simultaneous implementations, ensuring timelines are met and issues are addressed while adhering to SAP Concur’ s Standard Operating Procedures (SOPs)
Communicate client status to Implementation Services Manager, consistently as appropriate
Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients
Education, Experience & Training:
Three or four-year degree, preferably in accounting or information systems / financial background
Overall experience around 7-10 years with minimum 3-4 years in managing project based teams
Experience on SAP Concur products preferred
Is armed with techniques for motivation, development and performance management
Previous experience in a role managing projects & interacting with clients on implementations / project management
Proven ability to foster internal/external relationships, overcome objections and motivate clients
Strong problem-solving, communication and client management skills
Proven ability to comfortably discuss accounting and financial concepts with clients, including executives
Job Specific Specialized Knowledge & Skills:
Excellent communication skills with ability to interact, understand & consult with clients
Ability to comfortably strike a conversation with clients on phone, build rapport, handle / diffuse escalations
Exceptional written, verbal communication and presentation skills
Excellent organization, planning and project management skills
Familiarity with financial, HR and payroll systems a plus
Demonstrated ability to learn new concepts quickly
Accounting industry background desired
Strong knowledge of software & technology, specifically around web technology, financial system integration & Excel a strong plus
Strong trouble-shooting skills/problem solving skills - ability to critically analyze issues and develop creative solutions
Ability to be self-directed and work independently
Strong computer skills and general technical aptitude
Ability to multi-task and prioritize workload
Ability to be self-directed and work independently
45 hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
Flexibility in working hours is required as position is for NA team and will require the person to work in Night shift (US Shift).
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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