SAP Customer Functional Enablement Consultant - SAP Concur Job in Bangalore, India
Requisition ID: 186076
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Manage remote implementations of SAP Concur’s Standard Expense service and extended services for North America based clients. Manage complete implementations project lifecycle within aggressive timeframe while consistently delivering exceptional levels of work quality & client satisfaction. This position will be based out of SAP Concur’ s Bangalore office and requires working hours & days aligned to support North America based clients.
Schedule and conduct client project calls: - Sample client calls given below, miscellaneous calls might be added
Configuration call: review timelines and key milestones, provide consultation on set up of Expense service via the Setup Wizard, provide access to Deployment Toolkit, facilitate processing of appropriate system setup forms and address questions
Workflow call: review submission, approval and accounting processes and Processor and Payment Manager tools
Administrative call: review Company Card Admin & SAP Concur Reporting tools, provide Reporting & Support registration assistance
Manage multiple simultaneous implementations, ensuring timelines are met and issues are addressed while adhering to SAP Concur’ s Standard Operating Procedures (SOPs)
Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early
Handhold the clients through various stages of the project, and transition to support organization
Communicate Project status to Implementation Services Managers & Client executives
Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
Develop and maintain strong functional and technical product knowledge
Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients
Detail all implementation activities in internal tracking tools in a timely manner
Meet or exceed deployment productivity and quality metrics
Education, Experience & Training:
Three or four-year degree, preferably in accounting or information systems / financial background
Experience on SAP Concur products or SAAS Implementation preferred
Previous experience in a role managing projects & interacting with clients on implementations / project management
Full life-cycle financial implementation experience preferred
Proven ability to comfortably discuss accounting and financial concepts with clients, including executives
Proven ability to foster internal/external relationships, overcome objections and motivate clients
Strong problem-solving, communication and client management skills
Job Specific Specialized Knowledge & Skills:
Excellent communication skills with ability to interact, understand & consult with clients
Ability to comfortably strike a conversation with clients over phone and make rapport
Excellent organization, planning and project management skills
Familiarity with financial, HR and payroll systems a plus
Demonstrated ability to learn new concepts quickly
Accounting industry background desired
Strong knowledge of software & technology, specifically around web technology, financial system integration & Excel a strong plus
Strong trouble-shooting skills/problem solving skills - ability to critically analyze issues and develop creative solutions
Ability to be self-directed and work independently
Ability to multi-task and prioritize workload
Ability to be self-directed and work independently
45 hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
Flexibility in working hours is required as position is for NA team and will require the person to work in Night shift (US Shift).
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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