SAP Business Processes Senior Consultant - SAP Ariba Upstream Job in Bangalore, India

Requisition ID: 188467

Work Area: Customer Service and Support

Expected Travel: 0 - 80%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Summary

The SAP Ariba Senior Consultant is charged with project management, team management and quality of customer focused delivery, SAP Ariba solution expertise and people development responsibilities.

The Senior Consultant leads one or more Software Implementation Teams across customers and regions. He/or she serves as SAP Ariba Solutions expert on application functionality and technical requirements for customers and as a mentor to Senior Consultants and Consultants.

In addition, he/she helps with pre-sales effort which includes scoping sessions with clients, preparing Statement of work (Sow) and managing change requests. He/she would also be responsible for driving new Implementation Services bookings from existing and new customers.

He would be responsible for services revenue delivery, margins, team chargeability and managing sub-contractor resources, if any.

Core to these skill sets is emotional intelligence, great project management skills and experience, a commercial customer orientation, as well as the ability to manage, mentor and motivate people into delivering world-class service on a consistent basis.

The Senior Consultant serves as SAP Ariba solutions specialist on application functionality. He/or she is responsible for contributing to the content and applying the SAP Ariba Consulting Deployment process to meet customer needs within the realm and scope of the Statement of Work (SOW).

Essential Duties and Responsibilities

  • Customer Focus

  • Uses knowledge of customer’s business and industry to assess findings and shape solutions. Ensures client success within the realm and scope of the Statement of Work (SOW).

  • Speaks to a variety of customers from different departments, at different levels, and in large or small groups (e.g., client project manager, technical team).

  • Knows customer problems and anticipates their needs.

  • Assists with identifying client issues.

  • Recognizes the service needs associated with a client-focused business model.

  • Dedicated to delivering exceptional results.

  • Develops positive relationships with the client team while delivering tasks.

  • Assists customers through the lifecycle of an Ariba implementation.

  • Supports the design process with customers leveraging Ariba Best Practices as appropriate.

  • Assists customers in the development of processes and procedures which leverage Ariba solution functionality being deployed.

  • Contributes to functional and technical design documents.

  • Participates in project management tasks to help ensure deliverables are on time, within budget.

  • Shares knowledge and experience through training and communications with customers.

SAP Ariba Solution Expertise

  • Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at SAP Ariba and externally at the client).

  • Synthesizes learnings into a logical story using quantitative/qualitative data and/or sound reasoning.

  • Communicates to effectively resolve problems or issues.

  • Solves client problems by using Ariba solutions.

  • Quickly learns new Ariba solutions in order to present them credibly and confidently to clients and Ariba consultants.

  • Teamwork

  • Maintains regular communication with team members (e.g., face-to-face, via voicemails, emails)

  • Proactively collaborates with teammates to anticipate and respond to issues that could impact solution delivery (e.g., change in scope, arising issues).

  • Displays proactive communication with the client (i.e., face-to-face meetings and phone calls are more frequent than emails).

  • Partners internal and external resources to optimize client impact.

  • Proactively supports team members for the better good of the client engagement and Ariba.

  • Assists in coordinating activities between the customer and Ariba internal teams such as Product and Technical Support, Field Technology, Product Management, and Education.

Basic Qualifications

  • Functional knowledge & experience in deploying SAP Ariba and/or SAP SRM/MM Solutions is mandatory

  • Experience in Ariba Sourcing, Contracts, SLP & Direct Material Sourcing and Supply Chain collaboration a significant advantage

  • Experince in requirements gathering, design & system build is must.

  • Knowledge and awareness of Ariba product portfolio is desired

  • A minimum five - eight (5-8) years’ experience in systems implementation, cloud services deployment or a related discipline is required.

  • Broad knowledge of spend management strategies and procurement, sourcing is needed.

  • Ability to manage customer communication and interact with senior stakeholders is needed

  • Demonstrated ability to successfully work with multi-functional teams is preferred.

  • Experience in independently running projects is a plus

  • Excellent written, verbal, and presentation skills.

  • Experience with Ariba solutions is Must.

  • Work experience using project management methods PMI or Prince2 a plus.

Basic Minimum Qualifications

  • Bachelor’s degree in business, marketing or technical discipline or equivalent experience.

  • Ability to travel 75% or more and work at client locations.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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