SAP Senior Support Engineer Job in Alpharetta, Georgia

Requisition ID: 195474

Work Area: Customer Service and Support

Expected Travel: 0 - 30%

Career Status: Professional

Employment Type: Regular Full Time

Original Posting Date: 9/8/2018


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Location: Alpharetta, GA

Purpose and Objective: SAP America, Inc. seeks a Senior Support Engineer at our Alpharetta, GA location to accelerate the innovation and delivery of Ariba products, as well as collaborate with various internal organizations (engineering, operations, support, product management) to expand the Ariba cloud to cover every corner of the globe.

Expectations and Tasks: Work on internet scale-level problems and complex business problems. Work with Java, J2EE applications, Hadoop, Odata, Rest APIs and Ariba Cloud technologies. Work in cross components for the Ariba Cloud that includes all products of Ariba. Perform application deployment/design and understand the impact of deployment for large enterprises. Serve as a core member of the SAP Ariba Critical Customer Engagement Team and work on solving critical, cross logic, mission critical issues for all Ariba customers. Work from a technology/application perspective to bring in end-end business process capabilities, and ensure successful running of customer's business. Work with feature customers to ensure innovation/product adoption and sustainability. Work with engineering, operations, and support organizations to drive critical topics of customers and ensure successful and timely delivery. 30% travel required.

Education and Qualifications/Skills and Competencies: Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field of study and 6 years of experience required. The company will also accept a Master’s degree and 4 years of experience.

Work Experience: Experience must involve four years of experience in Object Oriented analysis and design, with various design patterns and understanding of how to apply for real world use cases; JAVA, J2EE and Service Oriented Architecture/Enterprise service bus (ESB); application/JVM performance tuning using LoadRunner, or Wireshark; and webservices and consuming in any client application. Experience must also involve four years of experience in general architecture for any enterprise applications; middleware technologies like JMS or MQ; write/read debug database queries and provide recommendations on tuning (Oracle or MSSQL); and debugging/troubleshooting applications utilizing SPRING, HIBERNATE frameworks. 30% travel required.

Travel: 30% travel required.

Internal use only: reference code lhrs4262


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To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: C at at ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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