SAP Platform DevOps Support Specialist/Engineer - SAP hybris Cloud Services Job in Montreal, Canada

Job title: Platform DevOps Support Specialist/Engineer – SAP hybris Cloud Services

Work Area: Software

Expected Travel: 0-10%

Career Status: Professional

Employment Type: Permanent Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

PURPOSE AND OBJECTIVES

As a member of the Platform DevOps team you perform a variety of roles spanning the design, delivery, support and management of customer environments where Hybris commerce solutions have been deployed and implemented as a managed cloud service.

As a Platform Support specialist, you will be involved in the implementation phase of projects as well as having technical responsibility for customer sites after they are live. This will involve working collaboratively with customers, partners and Hybris Cloud Services teams to deliver Hybris solutions through the project life cycle, as well as providing quality operational support after go-live to ensure high availability and performance of customer sites hosted by Hybris Cloud Services on a 24x7x365 basis.

In addition, you will be involved in the development, maintenance and support of the automation and configuration management solution used to orchestrate infrastructure, manage customer environments, perform automated deployments and so on. You will have many opportunities to demonstrate your abilities, contribute ideas and be a part of both “build” and “run” teams.

EXPECTATIONS AND TASKS

  • Installation, administration, configuration, and support of Hybris multi-channel commerce software and solutions, including base applications (Apache, Tomcat, Solr)

  • Working closely with project managers, technical account managers, partners, customers, and operations on environment build-outs based on requirements and sizing assessments

  • Contributing to the development and support of the Hybris Cloud Services automation platform to ensure it is working smoothly to perform regular deployments of custom applications, product upgrades, and configuration changes

  • Ensuring a sustainable high quality of service for customer sites by collecting and monitoring key metrics, and proactively planning required changes and improvements to the overall system

  • Troubleshooting and finding resolutions to complex technical problems across multiple tiers (web servers, application servers, database, search cluster, integrations, automation platform)

  • Providing 2 nd and 3 rd level incident management support under ITIL based on your expert knowledge of the Hybris platform and base technologies

  • Contributing to the development and implementation of the standards and processes framework supporting the automation platform and Hybris Cloud Services product

  • Planning, reviewing and executing system changes under ITIL

  • Application performance diagnosis and tuning using APM tools like Dynatrace

  • Performing of automated tests, evaluation of the results and application of changes to systems

  • Providing and maintaining technical documentation

  • This role requires availability to on occasion work flexible hours, as well as participation in off-hour on-call support rotations

WORK EXPERIENCE

  • 3 – 5 years’ experience working in a similar role

  • Expertise in deploying and managing Java applications on Apache Tomcat

  • Strong experience with Apache servers and a solid understanding of common web technologies

  • Java Development experience

  • Experience working in a service provider environment (ISP, datacenter operations, etc.)

  • Experience with automation & orchestration tools like Ansible, Puppet are considered an asset.

  • Experience with cloud providers like AWS, Azure

  • Experience working with or in scrum, Agile, CI/CD collaborations

  • Knowledge of JVM optimization, tuning and debugging

  • Experience with application performance tuning and APM tools such as dynaTrace or NewRelic

  • Experience with Relational Databases and SQL

  • ITIL Certification(s)

  • Experience or certification in project management

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

  • Minimum of Bachelor Degree in quantitative field -- preferably Computer Science or related discipline, or equivalent combination of education and experience

  • Familiarity with eCommerce solutions especially based on Java

  • Good understanding of high availability, multi-tier web infrastructure and architectures

  • Linux administration skills (Debian, RedHat, CentOS, or SLES)

  • Ability to effectively communicate designs and decisions to peers, customers and management

  • Programming or scripting experience (Java, sh, bash, sed, awk, ruby, python, perl, regex)

  • Experience working in managed services or a cloud-based service provider

  • Knowledge of infrastructure automation and orchestration concepts

  • Ability to multitask and prioritize tasks under stressful conditions

  • Good English skills verbal and written

ADDITIONAL INFORMATION:

  • This position is located at: 111 Duke Street, Montreal, QC Canada H3C 2M1

  • This is a full-time, permanent position

  • Travel required: 0-10%

  • Salary is CAD $63,000-$85,000/year plus discretionary bonus

  • SAP offers a comprehensive medical, dental benefits package, as well as retirement plan benefits

  • Business address is: 4120 Yonge Street, Suite 600, Toronto, ON Canada M2P 2B8