SAP Services Delivery Engineer - Retail Job in Global, Ireland

Requisition ID: 151814

Work Area: Customer Service and Support

Expected Travel: 0 - 40%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T2

Recruiter Name: Catherine Kyne


SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact. As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP has sales and development locations in more than 50 countries worldwide. SAP applications and services enable more than 248,500 customers worldwide to operate profitably, adapt continuously and grow sustainably. We believe that the power of our people, products and partners unleashes growth and creates significant new value for our customers, SAP, and ultimately, entire industries and the economy at large. Our vision is to help the world run better. You can get a head start at SAP by joining the Centre of Expertise. You can lay the foundation for a career in a highly professional environment that supports original thinking, rewards initiative and recognizes outstanding performance. Perks include complimentary coffee, tea, lunch, and use of the sports and social events and clubs. Best of all, you become part of a rich, stimulating environment in which you have daily access to technical experts, subject-matter experts, and business professionals. You will find the learning environment highly stimulating, where employees acquire knowledge and skills through instructor-led classes and e-learning courses.


Within the Centre of Expertise (CoE) our job is to help our customers run better and support End-to-End SAP implementations. As a CoE employee you will have the opportunity to apply and improve experience in the following areas:

  • Onsite and Remote customer service and implementation project delivery

  • Customer solution scoping and deployment using SAP Rapid Deployment Solutions in your functional or technical area of expertise

  • Development of functional RDS packages based on specific requirements

  • Perception and navigation beyond key functional area with understanding of integration between different SAP modules.

  • Design of specific software requirements within your application area

  • Analysis of business requirements and gaps in customer solutions

  • Building software prototypes for customers using latest SAP innovations (e.g. HANA, BI, Cloud)

  • Application of extensive programming skills in real customer implementation or engineering projects to develop innovative solutions or customer enhancements to meet business requirements or to improve overall business process performance

  • Applying Design Thinking or other innovative methodologies in solving customer problems or designing solutions

  • Applying software development methodologies (Agile, Scrum, etc.) during internal and external projects

  • Delivery of Engineering services (One Service, Integration Validation, Rapid Prototyping, Zero Modification) to ensure customer value realization

  • Delivery of Assessment and Optimization services and supporting critical Escalations primarily in the Americas region (US and Latin America) and in other regions globally

  • BackOffice support for critical issue resolution in your functional or technical area of expertise

  • Act as Liaison for critical customers, accepting responsibility for effective and proactive solution or system management and issue resolutionWe are looking for candidates seeking constant challenges in a dynamic environment, creative and not afraid of stretching the limits of their knowledge. We need those who want to make a difference in how world biggest brands run software solutions.


  • Successful track record of implementing/supporting IS Retail with experience in one or more of the following;

  • Retail Master Data

  • SAP Point of Sale Data Management

  • Pricing and Promotions

  • Forecasting and Replenishment

  • Merchandising and Assortment Planning

  • Purchasing - MM

  • Requirements Planning - PP

  • Inventory management and / or Warehouse Management

  • Finance and controlling

  • Strong Retail industry background

  • Good understanding of SAP’s product roadmap for Retail

  • Able to lead workshops with business and IT stakeholders to identify business requirements and define system strategies and design solutions

  • Knowledge of SAP CAR (Customer Activity Repository) will be a plus Complex deployment experience (e.g. global roll-out)

  • Knowledge in SAP AFS and FMS on top will be plus

  • Experience with ABAP Object-Oriented programming and debugging skills, ABAP Enhancements, User Exits, BAdIs

  • IMS/Development/ consulting experience will be an added advantage.

  • Experience with applying Rapid Deployment Solution in functional areas


  • Graduated with an Honours Degree in IT/ Computer Science/ Physics/Mathematics/Engineering or related discipline

  • Excellent customer focus, teamwork as project member / lead and communication skills (oral/written) is must

  • Fluent in written and spoken English

Job Segments: Business Suite, ERP, Engineer, SAP, Computer Science, Technology, Engineering, Creative


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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