SAP COE Technical lead CRM/SD/Retail Job in Dublin, Ireland

Requisition ID: 146496

Work Area: Customer Service and Support

Expected Travel: 0 - 40%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T3/T4

Recruiter Name: Lisa McGarrell


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


Within the Centre of Expertise (CoE) our job is to help our customers run better and support End-to-End SAP implementations. As a CRM/SD/Retail technical lead you will have the opportunity to apply and improve experience in the following areas:

  • Regular alignment and feedback to HR Lead

  • Responsibility for Resource Management and Operational Delivery.

  • Understand the requirement for Performance Management.

  • Facilitate the communication of strategic objectives.

  • Develop resources to support region delivery in US, EMEA,UK & LA

  • Responsible for the functional and technical development for the team.

  • Accountability for critical projects.

  • Drive the delivery of CRM/SD/Retail projects across all regions

  • Coordination and planning in operational projects; (front-office team lead and (remote) back-office)

  • Drive new initiatives and activities as part of the CoE Transformation Model.

  • Adapt standard service products to customers’ individual needs

  • Key participant in de-escalation projects / activities

  • Complex customer and internal project reviews and project start-ups

  • Develops and executes service and de-escalation plans for critical customers

  • Leads de-escalation activities onsite at critical customers.

  • Deliver as project lead

  • Identifies top issues of engagements at critical customers

  • Onsite and Remote customer service and implementation project delivery

  • Customer solution scoping and deployment using SAP CRM/SD/Retail technologies

  • Development and execution of custom-based migration scenarios

  • Perception and navigation beyond key functional area with understanding of integration between different SAP modules.

  • Design of specific software requirements within your application area

  • Applying of extensive programming skills in real customer implementation or engineering projects to develop innovative solutions or customer enhancements to meet business requirements or to improve overall business process performance

  • Applying Design Thinking or other innovative methodologies in solving customer problems or designing solutions

  • Applying software development methodologies (Agile, Scrum, etc.) during internal and external projects

  • Delivery of Engineering services (Integration Validation, Rapid Prototyping) to ensure customer value realization

  • Delivery of Assessment and Optimization services and supporting critical Escalations primarily in the Americas region

  • US BackOffice support for critical issue resolution in your functional or technical area of expertise

  • Act as Liaison for critical customers, accepting responsibility for effective and proactive solution or system management and issue resolution

We are looking for candidates seeking constant challenges in a dynamic environment, creative and not afraid of stretch assignments. We need those who want to make a difference in how world biggest brands on the planet run software solutions.


Qualifications and Skill Competencies:

  • Technical Inquisitive nature with strong analytical and problem solving skills.

  • Ability to lead by example with technical competency to provide coaching and mentoring.

  • Communication skills and strong business acumen.

  • Customer centric.

  • Adopt an Organized and efficient management style.

  • Comfortable working on own initiative.

  • Successful project implementation experience.

  • Understanding of all or any of CRM/SD/Retail solutions, ability to deliver and lead the engagements

  • Experience with scoping, design and execution of migration projects

  • Technical and Functional experience in integration of other SAP components

  • Experience with ABAP Object-Oriented programming

  • Former or current IMS/Development experience will be an advantage

  • Knowledge and experience with latest SAP innovations powered by HANA

  • Technical and Functional ERP experience

  • Experience in development of software prototypes on SAP platforms


  • Graduated with an Honours Degree in IT/ Computer Science/ Physics/Mathematics/Engineering or related discipline

  • Excellent customer focus, teamwork and communication skills (oral/written)

  • Fluent in written and spoken English

Job Segments: ABAP, CRM, SD, Retail, Engineer, SAP, Computer Science, Technology, Engineering, Creative

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To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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