SAP COE Technical lead CRM/SD/Retail Job in Dublin, Ireland
Requisition ID: 146496
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3/T4
Recruiter Name: Lisa McGarrell
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
EXPECTATIONS AND TASKS
Within the Centre of Expertise (CoE) our job is to help our customers run better and support End-to-End SAP implementations. As a CRM/SD/Retail technical lead you will have the opportunity to apply and improve experience in the following areas:
Regular alignment and feedback to HR Lead
Responsibility for Resource Management and Operational Delivery.
Understand the requirement for Performance Management.
Facilitate the communication of strategic objectives.
Develop resources to support region delivery in US, EMEA,UK & LA
Responsible for the functional and technical development for the team.
Accountability for critical projects.
Drive the delivery of CRM/SD/Retail projects across all regions
Coordination and planning in operational projects; (front-office team lead and (remote) back-office)
Drive new initiatives and activities as part of the CoE Transformation Model.
Adapt standard service products to customers’ individual needs
Key participant in de-escalation projects / activities
Complex customer and internal project reviews and project start-ups
Develops and executes service and de-escalation plans for critical customers
Leads de-escalation activities onsite at critical customers.
Deliver as project lead
Identifies top issues of engagements at critical customers
Onsite and Remote customer service and implementation project delivery
Customer solution scoping and deployment using SAP CRM/SD/Retail technologies
Development and execution of custom-based migration scenarios
Perception and navigation beyond key functional area with understanding of integration between different SAP modules.
Design of specific software requirements within your application area
Applying of extensive programming skills in real customer implementation or engineering projects to develop innovative solutions or customer enhancements to meet business requirements or to improve overall business process performance
Applying Design Thinking or other innovative methodologies in solving customer problems or designing solutions
Applying software development methodologies (Agile, Scrum, etc.) during internal and external projects
Delivery of Engineering services (Integration Validation, Rapid Prototyping) to ensure customer value realization
Delivery of Assessment and Optimization services and supporting critical Escalations primarily in the Americas region
US BackOffice support for critical issue resolution in your functional or technical area of expertise
Act as Liaison for critical customers, accepting responsibility for effective and proactive solution or system management and issue resolution
We are looking for candidates seeking constant challenges in a dynamic environment, creative and not afraid of stretch assignments. We need those who want to make a difference in how world biggest brands on the planet run software solutions.
Qualifications and Skill Competencies:
Technical Inquisitive nature with strong analytical and problem solving skills.
Ability to lead by example with technical competency to provide coaching and mentoring.
Communication skills and strong business acumen.
Adopt an Organized and efficient management style.
Comfortable working on own initiative.
Successful project implementation experience.
Understanding of all or any of CRM/SD/Retail solutions, ability to deliver and lead the engagements
Experience with scoping, design and execution of migration projects
Technical and Functional experience in integration of other SAP components
Experience with ABAP Object-Oriented programming
Former or current IMS/Development experience will be an advantage
Knowledge and experience with latest SAP innovations powered by HANA
Technical and Functional ERP experience
Experience in development of software prototypes on SAP platforms
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Graduated with an Honours Degree in IT/ Computer Science/ Physics/Mathematics/Engineering or related discipline
Excellent customer focus, teamwork and communication skills (oral/written)
Fluent in written and spoken English
Job Segments: ABAP, CRM, SD, Retail, Engineer, SAP, Computer Science, Technology, Engineering, Creative
Apply now » at http://jobs.sap.com/apply/
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.