SAP CoE Support Engineer - Technology Job in Dublin, Ireland
Requisition ID: 163220
Work Area: Customer Service and Support
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Do you demand the best from your professional career? Are you inspired by excellence?
At SAP, you will have the power to make a real impact. As the global market leader for businesssoftware, SAP helps companies and organizations in more than 25 industries to run better.
PURPOSE AND OBJECTIVES
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact. As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP has sales and development locations in more than 50 countries worldwide. SAP applications and services enable more than 248,500 customers worldwide to operate profitably, adapt continuously and row sustainably. We believe that the power of our people, products and partners unleashes growth and creates significant new value for our customers, SAP, and ultimately, entire industries and the economy at large.
Our vision is to help the world run better. You can get a head start at SAP by joining the Center of Expertise. You can lay the foundation for a career in a highly professional environment that supports original thinking, rewards initiative and recognizes outstanding performance. Perks include complimentary coffee, tea, lunch, and use of the sports and social events and clubs. Best of all, you become part of a rich, stimulating environment in which you have daily access to technical experts, subject-matter experts, and business professionals. You will find the learning environment highly stimulating, where employees acquire knowledge and skills through instructor-led classes and e-learning courses.
EXPECTATIONS AND TASKS
Within the Center of Expertise (CoE) our job is to help our customers run better. As technical expert in COE you will make our customers business run better as they adopt the HANA platform:
You will be expected to execute the following tasks:
Executing SAP release Upgrades and OS/DB migrations and Unicode conversions in customer’s SAP environments
Troubleshooting upgrade and OS/DB migration issues during weekend cycles such as cutover and/or dress rehearsal etc.
Analysing critical issues that may occur on BASIS and HANA that cause production-down or go-live endangered situations.
Supporting Proof of Concepts (POC) for HANA projects
Deliver Upgrade / Unicode conversion / HANA Migration Planning workshops to advise customers both technically and strategically.
Providing face to face support for customers projects via services and projects (Front Office)
Providing remote support to customers and Front Office colleagues during services and escalations (Backoffice)
Support delivery of DBS MaxAttention services as BASIS team member (onsite or remote). This will require rotations to other regions such as UK, Canada, US, EMEA and Latin America.
Supporting weekend requests from customer to support their Upgrade and Migration projects.
Providing BASIS support for HANA and S/4HANA projects.
Should have desire to learn and to share knowledge amongst team.
Ability to handle high pressure situations; manage one’s own time; manage customer expectations.
Hands on experience of OS/DB Migration, HANA Migrations and Conversions, and SAP Upgrades
Hands-on experience doing transports, system copies and all BASIS related tasks.
Experience of upgrade and migration planning is an advantage
Expert on HANA migration methodology using SUM tool with DMO and also SWPM
Experience working on SAP installations using Unix/Linux operating systems commands
Working knowledge of Back-up and Recovery procedures
Working knowledge of High Availability / Disaster Recovery procedures
Experience with virtualization technologies such as VMWARE, Solaris etc. would be an advantage
Landscape design experience and data centre architecture awareness is an advantage
Demonstrated knowledge in the areas of HANA and S/4HANA projects is an advantage
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Graduated with an Honours Degree in IT/ Computer Science/Physics or related discipline
SAP certified: OS/DB migration, WEB Application Server
Excellent customer focus, teamwork and communication skills (oral/written)
Fluent in written and spoken English
Must have high standard of presentation skills
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
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