SAP Change Management Coordinator(s) Job in Bangalore, India
Requisition ID: 154687
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Change Management Coordinator(s) Tier 1
Change Management Coordinators assess, plan and monitor Change Management. They function as the point of contact between sub departments of Network for the Change Management process.
In general the Change Management Coordinator:
Ensure and promote the (correct) use of the Change Management process, policies and procedures
Ensure reporting and information to Change Management and other processes are provided
Ensure that the Change Management Key Performance Indicators are tracked and met
Ensure that the Change Management process operates effectively and efficiently
Ensure that standardized methods and techniques are used for the preparation, building, testing and implementation of changes to meet service levels and prevent change-related incidents
Receive, accept, review and allocate a priority, in collaboration with the initiator, to all CRs
Escalate all CRs that require CAB review
Coordinate impact assessment, planning and authorization of CRs in cooperation with members of the CAB and ECAB
Contribute to the list of people who will be involved or informed of the Change
After consideration of the advice given by the CAB or ECAB, authorize acceptable Changes
Ensure Changes are added to the Change Schedule(s) and announcements are distributed
Liaise with all necessary parties to coordinate Change building, testing and implementation
Take actions to improve the handling of Changes within the Change Management process to improve service quality
Review all implemented Changes to ensure that they have met their objectives
To be a representative for their department at the CAB meetings
Coach Change Coordinators, Change Implementers and vendors in the correct use of the process and procedures
Contribute to identifying improvement opportunities to ensure that the process and tools are effective and efficient
Function as a point of escalation for Change Coordinators and Change Implementers
Escalate process conflicts to the Change Management Process Owner
Understands how his or her specific technology fits in with the overall IT Service and Service Lifecycle
Has knowledge of IT Infrastructure within his or her department to understand and analyze the data produced by the different monitors
Communicate and facilitate collaboration effectively with all parties involved with the Change
Understand and ensure the process, procedures, work instructions, required documentation and tools are used and/or followed
Ensure that all activities within each phase of the change are documented within the Change Ticket
Escalate any issues to the Change Management Coordinator Lead
Verify that changes are not overlapping with other impactful changes via the Change Schedule.
Update or provide information regarding Service Requests, Standard Changes and RFCs (in the change records if possible)
Identify opportunities for improvement
Assessor of Initial Change Request: Standard, Normal, and Expedite prior to be reviewed by Technical Review Board.
Bachelor’s degree in a Technical or Business field
• At least five (1-3) years Information Technology experience, including change management coordination experience
Other Position Requirements
• Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow
• Demonstrated ability to work quickly under pressure, consistently make sound decisions, meet deadlines, and escalate issues as required in a timely manner.
• Demonstrated communication and presentation skills
• Demonstrated ability to multitask and prioritize workload
• Demonstrated ability to create and maintain clear and easily understandable documentation for the current state and proposed state of automation functions.
• ITIL certification
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
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