SAP Change Management Coordinator(s) Job in Bangalore, India

Requisition ID: 154687

Work Area: Information Technology

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Profile

Change Management Coordinator(s) Tier 1

Change Management Coordinators assess, plan and monitor Change Management. They function as the point of contact between sub departments of Network for the Change Management process.

Responsibilities

In general the Change Management Coordinator:

Ensure and promote the (correct) use of the Change Management process, policies and procedures

Ensure reporting and information to Change Management and other processes are provided

Ensure that the Change Management Key Performance Indicators are tracked and met

Ensure that the Change Management process operates effectively and efficiently

Ensure that standardized methods and techniques are used for the preparation, building, testing and implementation of changes to meet service levels and prevent change-related incidents

Receive, accept, review and allocate a priority, in collaboration with the initiator, to all CRs

Escalate all CRs that require CAB review

Coordinate impact assessment, planning and authorization of CRs in cooperation with members of the CAB and ECAB

Contribute to the list of people who will be involved or informed of the Change

After consideration of the advice given by the CAB or ECAB, authorize acceptable Changes

Ensure Changes are added to the Change Schedule(s) and announcements are distributed

Liaise with all necessary parties to coordinate Change building, testing and implementation

Take actions to improve the handling of Changes within the Change Management process to improve service quality

Review all implemented Changes to ensure that they have met their objectives

To be a representative for their department at the CAB meetings

Coach Change Coordinators, Change Implementers and vendors in the correct use of the process and procedures

Contribute to identifying improvement opportunities to ensure that the process and tools are effective and efficient

Function as a point of escalation for Change Coordinators and Change Implementers

Escalate process conflicts to the Change Management Process Owner

Understands how his or her specific technology fits in with the overall IT Service and Service Lifecycle

Has knowledge of IT Infrastructure within his or her department to understand and analyze the data produced by the different monitors

Communicate and facilitate collaboration effectively with all parties involved with the Change

Understand and ensure the process, procedures, work instructions, required documentation and tools are used and/or followed

Ensure that all activities within each phase of the change are documented within the Change Ticket

Escalate any issues to the Change Management Coordinator Lead

Verify that changes are not overlapping with other impactful changes via the Change Schedule.

Update or provide information regarding Service Requests, Standard Changes and RFCs (in the change records if possible)

Identify opportunities for improvement

Assessor of Initial Change Request: Standard, Normal, and Expedite prior to be reviewed by Technical Review Board.

Education /Skills

Bachelor’s degree in a Technical or Business field

• At least five (1-3) years Information Technology experience, including change management coordination experience

Other Position Requirements

• Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow

• Demonstrated ability to work quickly under pressure, consistently make sound decisions, meet deadlines, and escalate issues as required in a timely manner.

• Demonstrated communication and presentation skills

• Demonstrated ability to multitask and prioritize workload

• Demonstrated ability to create and maintain clear and easily understandable documentation for the current state and proposed state of automation functions.

Preferred Qualifications

• ITIL certification

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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